Refund Policy

Last updated December 16, 2024

At Weichwerke Heidrich Software, we strive to provide reliable and user-friendly software. This refund policy outlines the terms regarding payments and cancellations for subscriptions to our software services.

1. Subscription and Billing Terms

  • Subscriptions are billed on a monthly or yearly basis and are automatically renewed at the start of each billing period unless canceled by the customer.
  • Customers may cancel their subscription at any time. Upon cancellation, the subscription will remain active until the end of the current billing cycle. No further charges will be incurred after the cancellation is processed.

2. Refund Policy

  • Non-Refundable Payments: All payments made for subscriptions are final and non-refundable. This applies to both current and prior billing periods.
  • Billing Errors: In the event of a billing error (e.g., duplicate charges), we will review and issue refunds as necessary. Customers must report billing errors within 14 days of the charge date.
  • Software Performance: Refunds will not be granted due to dissatisfaction with the software or performance issues unless explicitly required by applicable laws.

3. EU Consumer Rights

For customers residing in the European Union:

  • In compliance with the EU Digital Content Directive, customers may have the right to withdraw from a subscription contract within 14 days of purchase if no services have been used during this period.
  • By subscribing to our services, customers acknowledge that the service begins immediately upon payment, which may waive the right to a 14-day withdrawal period as permitted under EU law.

4. How to Request a Refund

  • To report a billing error or request a refund, please contact info@wwh-soft.com with the following details:
    • Your account information
    • A description of the issue
    • Any relevant payment details (e.g., invoice number or transaction ID)
  • Refund requests are reviewed on a case-by-case basis and will be processed within 7-10 business days if approved.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated via our website or email and will take effect immediately for new subscriptions.